HARTFORD, Connecticut, July 16, 2015-
A recent study from CareerBuilder showed that 33% of organizations are planning on adding Customer Service Professionals to their staff just in 2015 alone. According to Bureau of Labor Statistics, these jobs will increase by 400,000 by 2018. The huge increase in the job market can be attributed to growing companies continue to grow and increase their customer base. Employers are also looking to make sure the customer is satisfied, no matter how long the call may take.
Companies are now focusing on representatives who can bring energy to customers who aren’t always in the best of moods and satisfy their needs. Customers want someone who can relate to them, but also attend to their needs. The main qualification that employers are currently focusing on in candidates is making sure they are a right fit for their culture; they want people who want to serve others and are excited by people calling in with problems.
Career TEAM saw this need for professionals in Connecticut, with Stub Hub, the world’s largest ticket marketplace, searching for Customer Service Representatives. Their main focus? Making sure each candidate fit the cultural of their organization. All potential candidates in attendance viewed a presentation on the culture at Stub Hub and interviewed for the role. Attendees who displayed a passion to serve others were offered positions.